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The concept of outsourcing has been around for many years - outsourcing of payroll services started as early as late 1960s. Customer support through independent voice call centers is also several decades old. With the gradual increase in sophistication of IT solutions and the increasing trend towards outsourcing, BPO services have steadily increased in size and scope.

It is the rise of the Internet and communication technologies in the last 3-5 years and the increased focus on core competence and cost reduction that has given momentum to BPO on a scale not seen earlier. In the last 2 years, several multi-hundred million-dollar BPO contracts of 5 to 10 year durations have been signed.

According to Gartner-Dataquest, the global BPO market is expected to increase from US $125 billion in 2000 to US $301 billion in 2004. In comparison, PriceWaterhouse Coopers estimates the global BPO market to be US $200 billion in 2004. United States comprises around 50% of the global BPO market.

Goldberg Systems mission is to provide world class business process management and outsourcing services to mid-market companies, while improving business process efficiencies that will provide significant shareholder value.

Goldberg Systems likes to focus exclusively on the segment of the market in which it can provide strategic, multi-process, end-to-end, business solutions. Its goal is to be the leader and driver of this segment in the US BPO market.

Ideally, Goldberg Systems would like to have customers that access more than one, or all, of its BPO offerings. For example, once an employer accesses Neon Solutions' performance management solutions comprising balanced scorecard and performance monitoring, it may choose Goldberg Systems to assist with its finance and accounting outsourcing needs or vice versa.

Goldberg Systems will provide end-to-end BPO services through its own offerings and where appropriate, through partnerships and alliances formed with other leading BPO service providers.

We are enhancing our multi-process outsourcing solutions to provide incremental value to our clients while increasing geographic footprint. We are seeking strategic investor partners who believe in the growth opportunities in the BPO space and are looking to make investments in this area.


 
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